Play a pivotal role in scaling the customer success strategy through digital initiatives focused on driving product adoption and customer retention. Design, implement, and optimize engaging programs that deliver content and insights throughout the customer journey, maximizing user adoption, value recognition, and account retention. This cross-functional position partners with CS leadership, Marketing, and Product to ensure exceptional customer experiences through digital channels.
ServiceNow is seeking a dynamic, visionary Group Vice President (GVP), Support Account Management (SAM) to lead and elevate our global Support Account Management organization as part of Customer Service and Support. The role involves transforming and scaling the SAM function to deliver premium support experiences, shaping the future of human/AI support delivery, and working cross-functionally with various teams.
Oversee the implementations team and ensure alignment with departmental and corporate goals. Leading by example, provide exceptional leadership and prioritize superior customer service. Manage teams, develop strategies to drive onboarding and implementing customers, customer satisfaction, retention, service adoption, and collaborate across departments to optimize performance and revenue.
Lead a team of Associate Technical Account Managers (TAMs) focused on driving adoption and success across a large customer pool. Champion the voice of the customer within your region, highlighting successes and raising risks to internal teams. Partner with Global Scaled TAM teams to define, implement, and continuously improve best practices and the overall model.
As a Customer Implementation Manager, you will work with clients on sophisticated Implementation processes to help them get the most out of Forma. You will ensure a seamless client transition onto Forma and will have the opportunity to closely partner with almost every internal team in the process.
The Global Director of Program Management is a leadership role responsible for overseeing and driving the successful delivery of both strategic programs and enterprise projects. The Director will lead a team of Program and Project Managers, ensuring consistency, transparency, and efficiency across all customer engagements and internal strategic initiatives. This role works closely with leadership to establish best practices and a top-tier engagement model.
As the Senior Manager, Customer Success, you will lead a team of strategic Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for some of Vanta’s largest customers. You will develop a high performing team of CSMs who are customer value focused and results driven. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.